UI/UX Design • Brand Design • Graphic Design
Client
Netyark Mall
Year
2025
Service
E-commerce
Overview
Netyark Mall is an e-commerce app designed to replace a client’s outdated website and chaotic manual order system (via Instagram DMs/WhatsApp/phone calls). The client, a small business owner in Ghana, faced increasing sales, operational inefficiencies, and distrust due to cash-based transactions and untrackable workflows.
The Problem
Low Sales & High Abandonment: Customers discovered products on social media but abandoned the current website due to poor mobile UX.
Operational Chaos: Staff juggled orders across Instagram, WhatsApp, phone calls, and spreadsheets, leading to errors and delays in orders.
Trust Gaps: Most new customers hesitated to prepay online, and also the client feared internal theft with cash transactions.
My Solutions
Mobile-First Design: Optimized for Ghana’s social media shoppers (Instagram/WhatsApp traffic) with lightning-fast browsing and checkout.
Cash & Pickup Flexibility: Integrated cash on delivery/pickup to provide both options for users.
Automated Workflows: Replaced manual order tracking with real-time order tracking in app and admin dashboards, audit logs, and role-based staff access.
Key Features
Buy Now / Add to Cart: Cater to impulse buyers and deliberate shoppers.
ICash on Delivery & In-Store Pickup: Eliminated prepayment fears and reduced delivery costs.
Admin Dashboard: Track orders, payments, and staff actions in real time.
Impact
Reduced Staff Overload: Automated 90% of manual order processing.
Increased Trust: Transparent order tracking and cash options will lead to boosted customer retention.
Scalable Foundation: Modular design prepares for future marketplace expansion.
CONTACT ME TODAY AND LET'S BRING YOUR VISION TO LIFE!
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